SHOP POLICY

PAYMENTS

Debit and Credit Cards

Paypal

Offline Payments

SHIPPING POLICY

All orders are processed and dispatched from Birmingham, UK via Royal Mail and Parcel Force. Shipping fee is calculated on checkout. 

Orders are processed between 2-3 days from purchase date. A shipping confirmation will be sent via email once order has been shipped. We do not ship orders on Saturdays, Sundays and Bank Holidays in the UK. 

Time frame indicated on shipping is from dispatch day, an estimate and WORKING DAYS only.

We only offer tracked shipping method for international orders. Additional customs and duty fee may be charged on delivery, these are not included on our product prices and therefore the customer's responsibility.

We highly suggest tracked shipping method. In case of lost or unsuccessful order delivery due to choice of untracked shipping method will be at customer's own risk.

It is the customer's responsibility to ensure correct information such as name and shipping address is entered. In case incorrect details were provided and the order has already been shipped, it will be the customer's liability.

Pinay Glow will not be held responsible for lost or undelivered order due to incorrect detail/s provided by customer.

For countries not available on checkout, please send us a message and we will try to arrange  shipping to your location. 

PRE-ORDER ITEMS

Please be advised that we do not partially fulfil orders. This means that order with items tagged as pre-order will be shipped once all items are on-hand. If you wish to receive some of your items sooner, please order separately.

Please DO NOT order items tagged as pre-order if you are not willing to wait. 

Strictly NO CANCELLATION of pre-order items please.

Estimated date of arrival is only an estimate and delay may occur. 

RETURN & EXCHANGE POLICY

ALL SALES ARE FINAL.

We do not accept return, exchange and/or refund due to the nature of our products.

We make sure that we pack orders well to prevent damage during shipping. But in case you have received a damaged product, please contact us. Damaged item/s needs to be posted back to us, we can only send replacement once we received the returned item/s.

THANK YOU FOR YOUR UNDERSTANDING!